Privacy Policy
This document outlines how we collect, use, and protect your personal information when you use SDrives' services.
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1. Operator Information
S'Drives operates and is committed to protecting the privacy of its users in accordance with local laws and global privacy standards.
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2. Scope of This Policy
This policy applies to all interactions with S'Drives through our website, mobile app, and related services. It does not apply to data collected about employees, job applicants, or business partners.
If any part of this policy conflicts with applicable laws, we will comply with legal requirements to the extent necessary to address the conflict.
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3. In this policy
- Passengers refer to users requesting transportation services.
- Drivers refer to individuals providing transportation services through S'Drives.
- Information We Collect
- Information provided directly by users.
- Information collected automatically when interacting with our services.
- We do not collect sensitive personal information such as political affiliations, religious beliefs, or sexual orientation.
- Data You Provide
- Passengers
- Name
- Phone number
- Email address
- City and country
- Optional profile picture
- Selfie for identity verification
- National ID details for enhanced security
- Drivers
- Full name
- Profile picture
- Vehicle details (make, model, year)
- License information
- Proof of identity and address
- Background checks or driving records (if required)
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4. Automatically Collected Information
- Location Data
- Passengers: Location is collected during rides or can be entered manually.
- Drivers: Location is collected while the app is in use and shortly after exiting Driver mode.
- Fare Data
- Routes
- Distances
- Fares
- Device Information: Includes language settings and sensor data.
- Usage Data: App interaction and performance details for improvement.
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5. Data from Other Sources
- Background check providers
- Feedback or referrals from other users
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6. Your Choices
- Updating Information: Modify personal details in the app.
- Location Settings: Control location sharing via your device settings.
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7. How We Use Your Data
- Facilitate the functionality of the S'Drives app.
- Verify driver eligibility and compliance.
- Prevent fraud and enforce policies.
- Provide customer support and resolve disputes.
- Send notifications, trip receipts, and invoices.
- Enhance app features based on feedback.
- Fulfill legal obligations and protect user rights.
- Automated decision-making for passenger-driver matching & fraud detection.
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8. Sharing Your Information
- With Other Users: Passengers see driver details, drivers see passenger details for trips.
- With S'Drives Affiliates: For service enhancement and compliance.
- With Authorities: If required by law.