Privacy Policy

This Privacy Policy explains how SheDrives collects, uses, and protects your personal information when you use our mobile app, website, and related services.

  • 1. Operator Information

    SheDrives operates and is committed to protecting the privacy of its users in accordance with applicable local laws and global privacy standards.

  • 2. Scope of This Policy

    This policy applies to all interactions with SheDrives through our website, mobile app, and related services. It does not apply to data collected about employees, job applicants, or business partners.

    If any part of this policy conflicts with applicable laws, we will comply with legal requirements to the extent necessary.

  • 3. Definitions

    • Passengers — users requesting transportation services.
    • Captains — individuals providing transportation services through SheDrives.

  • 4. Information We Collect

    Information you provide directly:

    • Passengers: Name, phone number, email address, city and country, optional profile picture, selfie for identity verification, and national ID details for enhanced security.
    • Captains: Full name, profile picture, vehicle details (make, model, year), license information, proof of identity and address, and background checks or driving records (if required).

    We do not collect sensitive personal information such as political affiliations, religious beliefs, or sexual orientation.

  • 5. Automatically Collected Information

    • Location Data: Passengers — location is collected during rides or can be entered manually. Captains — location is collected while the app is in use and shortly after exiting Captain mode.
    • Fare Data: Routes, distances, and fares.
    • Device Information: Language settings and sensor data.
    • Usage Data: App interaction and performance details for improvement.

  • 6. Data from Other Sources

    • Background check providers
    • Feedback or referrals from other users

  • 7. Your Choices

    • Updating Information: Modify personal details in the app.
    • Location Settings: Control location sharing via your device settings.

  • 8. How We Use Your Data

    • Facilitate the functionality of the SheDrives app.
    • Verify captain eligibility and compliance.
    • Prevent fraud and enforce policies.
    • Provide customer support and resolve disputes.
    • Send notifications, trip receipts, and invoices.
    • Enhance app features based on feedback.
    • Fulfill legal obligations and protect user rights.
    • Automated decision-making for passenger-captain matching and fraud detection.

  • 9. Sharing Your Information

    • With Other Users: Passengers see captain details; captains see passenger details for trips.
    • With SheDrives Affiliates: For service enhancement and compliance.
    • With Authorities: If required by law.

    For support inquiries, visit https://web.shedrivesapp.com/support.